Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

For standard products, MOQ is 100 units. For OEM/ODM with custom branding, MOQ starts at 500 units. For custom packaging only, MOQ is 1,000 units.

Question 2

Can I order samples before bulk order?

Accepted Answer

Yes! We provide samples for testing. Sample cost is $30-$50 depending on model, shipped within 3-5 days via DHL. Sample cost is refunded on bulk orders.

Question 3

How do I place an order?

Accepted Answer

Simply contact us via WhatsApp or email with your product requirements. We will send a quotation within 24 hours, then proceed to sample and bulk production.

Question 4

What is your production lead time?

Accepted Answer

Standard products: 7-15 days. OEM/ODM with custom logo: 20-30 days. Custom packaging: 25-35 days. Lead time depends on quantity and customization level.

Question 5

What charger models do you offer?

Accepted Answer

We offer 45 models across 10 product families, ranging from 30W to 100W. Our chargers use GaN technology for compact size and high efficiency.

Question 6

Do your chargers support fast charging protocols?

Accepted Answer

Yes, our chargers support PD 3.0, PD 3.1, QC 4+, PPS, and other common fast charging protocols. Protocol support varies by model.

Question 7

What plug types are available?

Accepted Answer

We offer US (Type A), EU (Type C), UK (Type G), AU (Type I), and CN plugs. Custom plug types available for OEM orders.

Question 8

Are your chargers compatible with all devices?

Accepted Answer

Our chargers are compatible with laptops, phones, tablets, and other USB-C/USB-A devices. Check each model's wattage and port configuration for your specific needs.

Question 9

Can you print our logo on the chargers?

Accepted Answer

Yes, we offer silk-screen printing, laser engraving, and embossed logo options. Custom logo MOQ is 500 units.

Question 10

Can you customize the product color?

Accepted Answer

Yes, we can match any Pantone color for the charger body. Color customization MOQ is 1,000 units per color.

Question 11

Can you create custom packaging?

Accepted Answer

Yes, we design and produce retail-ready boxes, blister packs, and eco-friendly packaging with your branding.

Question 12

Do you offer custom specifications?

Accepted Answer

Yes, we can adjust wattage, port configuration, cable length, and plug type. Custom specs may require new molds depending on the changes.

Question 13

What shipping methods do you use?

Accepted Answer

We ship via DHL, FedEx, UPS for express; by sea for bulk orders; and by air for urgent deliveries. We can also use your designated forwarder.

Question 14

How long does shipping take?

Accepted Answer

Express: 5-7 days worldwide. Sea freight: 25-40 days depending on destination. Air freight: 7-12 days.

Question 15

Which countries do you ship to?

Accepted Answer

We ship to 50+ countries worldwide, including all of Southeast Asia, Middle East, Europe, Americas, and Japan/Korea.

Question 16

What certifications do your chargers have?

Accepted Answer

Our chargers carry CE, FCC, RoHS, UL, PSE, CCC, and CB certifications. Not all models carry all certifications -- check individual product pages for details.

Question 17

What is your quality control process?

Accepted Answer

We conduct 100% aging tests, electrical safety tests, drop tests, and visual inspection on every unit. Our QC lab performs random sampling tests on each batch.

Question 18

What warranty do you offer?

Accepted Answer

We offer 12-18 months warranty on all chargers. Defective units are replaced free of charge in the next shipment.

Question 19

What payment methods do you accept?

Accepted Answer

We accept T/T (bank transfer), PayPal, Western Union, and Alibaba Trade Assurance. For large orders, we accept L/C.

Question 20

What are your payment terms?

Accepted Answer

Standard: 30% deposit, 70% before shipment. For samples: 100% upfront. For OEM/ODM: 50% deposit, 50% before shipment.

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